At **Gleam Your Casa**, we are committed to providing high-quality cleaning services and ensuring customer satisfaction. If you are not completely satisfied with the cleaning service you received, we are here to make it right.

**Our Return Policy:**

1. **Unsatisfied with the Service:** If you are not happy with the cleaning service provided, please contact us within 24 hours of the service completion. Provide details about your concerns, and our customer support team will review your feedback promptly.

2. **Free Cleaning Guarantee:** If we determine that the service did not meet our standards or your expectations, we will offer you a free cleaning session to address the issues. This complimentary cleaning will be scheduled at a convenient time for you and will be performed by the same or a different cleaning professional, based on your preference.

3. **Eligibility:** To be eligible for a free cleaning, you must report the issue within 24 hours of the service. The offer is valid for one free cleaning per service appointment where the dissatisfaction was reported.

4. **Exclusions:** The free cleaning guarantee does not cover dissatisfaction due to personal preferences that were not clearly communicated prior to the service or for issues beyond the control of the cleaning professionals (e.g., pre-existing damage, inaccessible areas).

5. **Refunds:** In cases where a free cleaning is not possible or does not resolve the issue, we may offer a partial or full refund, at our discretion.

Your satisfaction is our priority, and we strive to ensure every experience with Gleam Your Casa is a positive one. If you have any concerns or need assistance, please do not hesitate to contact our customer support team.