What is Gleam Your Casa?
Gleam Your Casa is an online platform that connects customers with professional home cleaning providers. We offer a variety of cleaning services to suit your needs, from one-time deep cleans to regular maintenance.
What are the hours that Gleam Your Casa offers service?
The hours vary depending on the esthetician's availability. We are open 8 a.m. to 9 p.m, but can customize based on your schedule.
How do I book a cleaning service?
Booking a cleaning service is easy! Simply visit our website download app, select the type of service you need, choose a date and time that works for you, and book your appointment. You'll receive a confirmation and details about your cleaning professional.
What types of cleaning services do you offer?
We offer a range of services, including standard cleaning, deep cleaning, move-in/move-out cleaning. You can customize your booking based on your specific needs.
Are the cleaning professionals vetted?
Yes, all our cleaning professionals undergo a thorough vetting process, including background checks and skill assessments. We ensure they meet our high standards of quality and professionalism.
What if I'm not satisfied with the service?
Customer satisfaction is our priority. If you're not happy with the service, please contact us within 24 hours of the cleaning. We offer a free cleaning to address any issues, as outlined in our Return Policy.
How can I reschedule or cancel a booking?
You can reschedule or cancel your booking through your account on our website or app. Please note that changes or cancellations should be made at least 24 hours before the scheduled service to avoid a cancellation fee.
Do I need to be home during the cleaning?
It's not necessary to be home during the cleaning. You can provide access instructions when you book, such as a key location or building entry code. However, we recommend being present for the first service to meet your cleaner and discuss any specific needs.
What payment methods do you accept?
We accept all major credit cards and secure online payment methods. Payment is processed after the service is completed.
How do I leave a review for my cleaning professional?
After your service is completed, you'll receive an email inviting you to leave a review. Your feedback helps us maintain high standards and improve our services.
How do I become a cleaning provider with Gleam Your Casa?
If you're a professional cleaner interested in joining our platform, you can apply through our website. We require all providers to pass a background check and demonstrate their skills before joining our network.
What areas do you serve?
We currently serve a wide range of locations. You can check the availability of services in your area by entering your zip code on our website or app.
How can I contact customer support?
You can reach our customer support team through the "Contact Us" page on our website or app. We're here to help with any questions or concerns you may have.